Privacy Statement
About us
Clinical Comms Group Ltd is committed to protecting and respecting your privacy.
Our website, https://clinicalcommsgroup.com/ is owned and operated by Clinical Comms Group Ltd, registered in England under number 13896320. Our registered address is Highdown House, 11 Highdown Road, Leamington Spa, Warwickshire, England, CV31 1XT, U.K..
Clinical Comms Group Ltd is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as Data Protection Act and EU GDPR. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you how we look after your personal data and tell you about your privacy rights and how the law protects you.
The privacy policy is effective as of 05 February 2022. The privacy policy will be continuously assessed against new technologies, business practices, regulatory changes and the evolving needs of Clinical Comms Group Ltd and the services provided by Clinical Comms Group Ltd.
Data Controller and Data processor
Clinical Comms Group Ltd is the controller and is responsible for your personal data. Any questions regarding this Policy and our privacy practices should be sent by email to Office@clinicalcommsgroup.com.
Changes to this Privacy Notice and your duty to inform us of changes
We keep this privacy policy under regular review. This version was last updated in February 2022.
How do we collect information from you?
We obtain information about you when you use our website and when you contact us about products and services. Our website is not intended for children and we do not knowingly collect data relating to children.
What type of information is collected from you?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity data (including your first name, last name, marital status, title, gender and multi media images); Contact data (including your billing address, delivery address, email address, telephone contact numbers and social media contact information); Financial Data (including bank account and payment card details). Transaction Data (including details about payments to and from you and other details of products and services you have purchased from us). Technical Data (including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website). Profile data (includes your username and password, purchase history, preferences, feedback and survey responses); Usage Data (including information about how you use our website, products and services). Marketing and Communications data (including your preferences in receiving marketing from us and your communications preferences); Special Category Data (dietary or access requirements when booking and attending events)
We do not generally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
What we do with this information
The information we gather from you may be used in the following ways. Not limited to:
- Storgae duration:Â We will store your data only for as long as needed but no more than 12 months from when you register or visit our platform.
- Place:Â Your data will be stored on servers within the United Kingdom or the European Union. It may be on mirrored servers to increase data security.
- Purpose:Â We shall gather your information solely for the use of metrics and will not use it to contact you about any other projects or events except the one(s) you have registered for.
- Who has access:Â Access to data will only be granted to those custodians specifically requiring access due to job function.
International Transfers
In general, personal data collected from you will be stored at a destination within the UK or European Economic Area (EEA). However, we may also transfer your data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries or organisations which have been deemed to provide an adequate level of protection for personal data by the European Commission. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to protect your personal data. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We will only use your information to send direct communications from Clinical Comms Group Ltd.
Use of cookies
The Clinical Comms Group website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Social Media
We may use third party provided tools to manage our social media interactions. If you send us a private or direct message via social media the message may be stored on these platforms. Like other personal data, these direct messages will not be shared with any other organisations.
Your Legal Rights
Under the data protection legislation, you have a number of rights with regard to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data under certain conditions: If you want us to establish the data’s accuracy. Where our use of the data is unlawful but you do not want us to erase it. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you make a request, we have one month to respond to you. You do not have to pay any fee to request access to the personal information that we hold.
How to contact us
If you have any queries about Clinical Comms Group’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at: office@clinicalcommsgroup.com
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.